Senior Partner Retainer

For owner-led businesses, founders and established teams who need a senior design, branding and development partner from day one, not after a one-off project ends. Scope is agreed in phases, like a service delivery engagement, and deepens as we learn how you sell.

What the partnership covers

• Senior leadership across brand, customer experience and build, embedded with your team
• Discovery in the business: how buyers trust you, where manual work hides, and what digital must support
• On-site immersion when it matters: lighting and photography direction, showrooms, trade centres, overseas operations
• Pricing logic, portals, buyback or valuation tools, and catalogues when quote-heavy sales need them
• Organisational change handled in plain steps: training, documentation, and handoffs your staff can run

Example depth

An export program in Sri Lanka: months understanding stones, lighting and capture, then pricing portals, rough-to-cut valuation, and how product sells in overseas markets. The plan grew as the business revealed itself, not on a fixed website timeline.

How it works

We start with how you sell and deliver today, not a shopping list of pages. Phases, milestones and sign-offs are agreed up front, the way we run larger service delivery work. Early months are often research and immersion; brand, digital and tools follow as the business reveals priorities. We adjust as we learn.

Why CHING 7

• You work with the senior person. Mike Ching leads every engagement. No handoffs and no account manager in between.
• Enterprise-level service delivery experience: clear targets, regular reporting, problems fixed before they reach your customers.
• About 20 years in brand and design, plus gem-trade and wholesale tooling in production, so complex sales workflows are familiar ground.
• Small team, direct contact. You message us and the people doing the work answer.

Who this is a good fit for

• Established companies and multi-market operators where digital must catch up to how the business really runs
• Owner-led businesses too large for a one-off site quote but without an in-house senior brand, product and development lead
• Programs that need immersion, phased delivery and change across teams, not a fixed page count